Accountability & Governance

We are committed to the highest standards of governance, transparency and accountability, ensuring that we always act with integrity and in the best interests of children and young people.

We take very seriously our responsibility of using our supporters' donations to achieve impact for children and young people, and as such we apply the highest standards of good governance.

Corporate governance

The Alannah & Madeline Foundation is national not-for-organisation, registered with the Australian Charities and Non-for-profits Commission (ACNC).

We are a Public Benevolent Institution and endorsed by the Australian Taxation Office as an Item 1 Deductible Gift Recipient (DGR) and Tac Concession Charity (TCC).

The Foundation is proud be a member of the Fundraising Institute of Australia, which sets high standards for fundraising practice, transparency and accountability. We comply with the Fundraising Institute of Australia Code of Conduct for ethical fundraising practice.

Accountability

We conduct all of our activities ethically and to the high standards of integrity. Our people, including Board members, employees and volunteers, are required to sign up to our Code of Conduct and undergo regular training in child safeguarding.

We regularly produce and release reports about the impact of our programs, and through our strategic plan, we are committed to continously learning, adapting and growing to ensure the effectiveness of our program interventions, our advocacy work, and our operations.

We have also have organisational policies that address safety, privacy, bullying and harrassment, and equity and equal opportunity. These policies help our employees and volunteers meet our high standards of ethical conduct.

Child Safeguarding

At the Foundation, the safety and wellbeing of children and young people is our most important priority.

We are proud to be a Child Safe organisation and to comply with the Victorian Child Safe Standards and National Child Safe Principles across all areas of our work.

Our Child Safeguarding Policy and Framework governs how we work to ensure the children and young people who we care for and provide services to are safe from harm.

The Foundation has zero tolerance for any form of child abuse or maltreatment within the organisation and zero tolerance for not reporting any suspected abuse or maltreatment both internally and to external authorities including Police and Child Protection.

For further information about our Child Safeguarding Policy and Framework, visit our Child Safeguarding Information Hub.

Making a complaint or providing feedback

We welcome your feedback and questions, and we take complaints very seriously. Any complaints or feedback we receive will be dealt with in a constructive and open manner and resolution achieved in a timely and effective way.

To make a complaint or provide feedback, you can complete this form, call our Supporter Care Team on 1300 720 747, or send us an email.

Read our key governing documents